Privacy Policy

1. Overview

This Privacy Policy applies to MyScoreMetrics and the services, features, educational content, practice tools, assessments, accounts, and other functionality made available through the MyScoreMetrics website and platform.

By using MyScoreMetrics, you acknowledge the information practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with MyScoreMetrics and which features you use.

Information you provide

This may include information such as:

• Your name and email address.
• Account and profile information.
• Login and account-related information.
• Information you submit through forms or support requests.
• Notes, saved questions, study preferences, or other information you choose to store through the platform.

Information collected when you use the platform

We may collect technical and usage information associated with your interaction with MyScoreMetrics. This can include browser type, device information, IP address, pages visited, feature interactions, and related diagnostic or security information.

3. Learning & Performance Data

Because MyScoreMetrics is an educational and performance-focused platform, we may collect and process information about how you use our study and assessment tools.

This may include:

• Practice questions attempted.
• Answers submitted and whether responses were correct or incorrect.
• Diagnostic and assessment results.
• Performance by NCLEX-RN Client Needs category, topic, concept, or skill.
• Question history and progress over time.
• Saved and flagged questions.
• Study activity and study-plan progress.
• Areas identified for additional review.
• Notes or study information you choose to save.

We use this information to provide performance analytics, focused review, study recommendations, progress tracking, and other personalized learning features available through MyScoreMetrics.

4. How We Use Information

We may use information collected through MyScoreMetrics to:

• Create and maintain user accounts.
• Provide practice questions, assessments, study tools, and educational content.
• Calculate and display performance results.
• Identify areas that may need additional study.
• Provide personalized study recommendations and progress information.
• Save account preferences and learning activity.
• Respond to support requests and user communications.
• Process and administer subscriptions or paid services.
• Maintain the security and reliability of the platform.
• Detect misuse, fraud, security threats, or technical problems.
• Understand how the platform is used and improve our services.
• Comply with applicable legal obligations.

5. Payments & Billing

If you purchase a subscription or another paid service, payment-related information may be processed by third-party payment processors that provide payment services for MyScoreMetrics.

MyScoreMetrics may receive information associated with a transaction, such as payment status, subscription status, transaction identifiers, plan information, billing contact information, or limited payment details provided by the payment processor.

Full payment-card information may be collected and processed directly by the applicable payment processor rather than stored directly by MyScoreMetrics.

6. Cookies & Analytics

MyScoreMetrics may use cookies and similar technologies to operate website functionality, maintain login sessions, remember preferences, support security, understand website usage, and improve the platform.

Some cookies may be necessary for core functionality such as account authentication and security. Other technologies may help us understand how visitors interact with the website and which features are useful.

Your browser may allow you to control or delete cookies. Disabling certain cookies may affect the operation of some MyScoreMetrics features.

7. How Information May Be Shared

MyScoreMetrics does not sell your personal information simply because you use our study platform.

We may disclose information to service providers that help us operate MyScoreMetrics, such as providers involved in website hosting, authentication, analytics, communications, payment processing, security, or other technical services.

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, enforce our agreements, protect the security of the platform, prevent fraud or abuse, or protect the rights and safety of MyScoreMetrics, our users, or others.

If MyScoreMetrics is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Data Retention

We may retain information for as long as reasonably necessary to provide the service, maintain user accounts and learning history, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

Retention periods may vary depending on the type of information and the reason it is being maintained.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, database, or electronic transmission can be guaranteed to be completely secure. Users should also protect their account credentials and notify us if they believe their account has been accessed without authorization.

10. Your Choices & Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information. These may include the ability to request access to, correction of, or deletion of certain personal information.

You may also be able to update certain account information directly through your MyScoreMetrics account when those controls are available.

To submit a privacy-related request, contact us through the MyScoreMetrics Contact page. We may need to verify your identity before completing certain requests.

11. Children's Privacy

MyScoreMetrics is designed for nursing education and exam preparation. The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take reasonable steps to address the information as required.

12. Third-Party Services

MyScoreMetrics may rely on third-party providers to support services such as hosting, analytics, payment processing, email delivery, security, authentication, or other platform functionality.

Those providers may process information according to their own privacy policies and contractual obligations. MyScoreMetrics may also contain links to third-party websites. We are not responsible for the privacy practices of websites or services that we do not control.

13. Educational Information

MyScoreMetrics is an independent educational platform for nursing study and exam preparation. Information you provide to MyScoreMetrics for study, practice, or account purposes should not be used to submit confidential patient information or protected health information.

Users should not enter real patient names, medical-record numbers, or other identifying patient information into notes, support forms, or other user-submission areas of the platform.

NCLEX-RN is a registered examination associated with the National Council of State Boards of Nursing (NCSBN). MyScoreMetrics is an independent educational platform and is not affiliated with, sponsored by, or endorsed by NCSBN.

14. Changes to This Privacy Policy

We may update this Privacy Policy as MyScoreMetrics develops, our services change, or legal and operational requirements evolve.

When the policy is updated, the revised version will be posted on this page and the “Last updated” date will be changed. Where required by applicable law, additional notice may be provided.

15. Contact Us

If you have questions about this Privacy Policy, your information, or a privacy-related request, contact MyScoreMetrics through our Contact page.